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Setting up your email account in Outlook Express

1. Open Outlook Express by double clicking the Icon on your Desktop, or in your Start > Programs list.

To set up a new mail account, choose Tools > Accounts… from the menu bar.

2. This opens the Internet Accounts window:

Click on the Mail tab. You will now see a list of pre-configured mail accounts, or a blank window if none are set up. Now, click Add > mail. This launches the New Mail Account Wizard.

3. The New Mail Account Wizard starts by asking you what name you wish to display on outgoing messages.

If you are setting up a Company Mail Account that will be used for general enquiries or by more than one person, it’s generally a good idea to place your Company Name in this box, eg:

However, if this is a personal mail account or one used by a single individual then your name is generally a better choice, or “John Smith –”. When you have decided the name you wish to use, click Next.

4. Now you are asked to enter your full e-mail address:

Enter your new e-mail address then Click Next.

5. You now need to input your Mail Server details.

However, unless you have been told differently, your Mail Account will be a POP3 Mail Account with the following server names, which you should type into the text boxes exactly:

  • Incoming Mail POP3 Server:
  • Outgoing Mail SMTP Server:

Click Next.

6. Now you must provide your log-in details.

Your Account Name is your full e-mail address, eg:
Your Password will be supplied by the support team.
Check the "Remember password" box otherwise you will be prompted to enter your password each time you check your e-mail.

Leave the "Log on using Secure Password Authentication" tick box, unchecked (blank).
Click Next.

7. You have now finished configuring your mail account. Click Finish to complete the set-up.

You are now returned to the Internet Accounts window where you will see that a new mail account has been configured.

The default name for your mail account is always the name of the POP3 (Incoming Mail) Server. In this case it is However, we always recommend renaming the mail account to something more meaningful, like “John’s Mail” or "" – whichever is most appropriate.

To do this highlight the new mail account by clicking on it once, then click on Properties.

You will see the following window appear (the entries will reflect the information you supplied).

The first text box is where you should type in the new name for this account. Click Apply.

8. It's worth noting that this is the screen you will return to if you encounter problems with your mail account. The Servers Tab returns you to the Mail server details as explained in step 6. If you have made a mistake entering the Mail server names you should correct it using this feature.

This tab also contains your log-in Account name and password, which you can check you have entered correctly here. If you have had to make any changes click Apply.

Make sure you put a tick in the "My server requires authentication" box. Then click "Settings" and make sure "Use same settings as my incoming mail server" is checked.

Then Click OK twice.

9. You will be returned to the Internet Accounts window where your Mail Account will be renamed.

Click Close and you are now ready to test your Mail Account.

10. Test your Mail Account by clicking on Send/Receive.

If you use a dial-up (Modem) connection to the Internet you should be prompted to connect to the Internet. Once connected, Outlook Express will connect to the mail server and attempt to download any mail that has been sent to you. If you successfully receive mail or don’t receive any error messages, then you have set up your Mail account correctly. However, you can check this by sending an e-mail to yourself:

Should you experience any problems whilst sending and receiving you should return to steps 9 and 10 and check you have entered the Mail Server Names, Account Name and password correctly.