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How to clear the browser cache in Internet Explorer 9, 10 & 11 (Windows)

Your internet cache stores a copy of each web page you visit on your PC's hard drive, in order to speed up page loading times on sites you revisit within a day or two. This feature serves its intended purpose, but can cause problems during the design-proofing process, with clients still seeing the previous version of their site despite a new version being live. Sometimes just pressing your browser's 'Refresh' button can clear this problem.

If the browser refresh doesn't work then you will need to manually clear these files.

We suggest that each time you are asked to review a change made to your web site, you clear your internet cache beforehand, to avoid confusion.

1. First navigate away from any page suspected to be cached.

2. Click the 'Gear Icon' in the top right corner of the browser, then click 'Safety > Delete browsing history.... '.

Tip: You can also access this menu by holding the Ctrl + Shift + Delete buttons.

3. A window will pop open. Make sure to uncheck Preserve Favorites website data and check the Temporary Internet Files and then click Delete.

4. Once the cache on your computer has been cleared you will get a confirmation message at the bottom of the window.

5. Once the cache has been cleared, return to the page you were previously viewing. The page will now download the latest version for you to view.


If the above steps do not fix the problem, it is possible that the files are being cached by a web server in-between your computer and our server. Please call the webteam on 01253 608013 to discuss further steps we can take to temporarily work around the problem.