"I would like to pass on how grateful I was to receive such professional and courteous support from Katy and Dave last Thursday, just about the busiest time for everyone involved in the patient participation DES!' As a new practice manager I was up against it with the deadline of close of play that day to have the results published...

From the moment I made the phone call to the finalised publication my query was dealt with the greatest professionalism and respect for my lack of knowledge of what was involved. Katy talked me through the steps and we agreed a time for me to submit the data... I encountered difficulties with sending the information, so called again this time I spoke to Dave, who again treated my query with professionalism and helped work on a solution to enable me to email the information across. On both occasions, I wasn't made to feel inadequate, (as this is how I felt) both Katy and Dave were stars and really pulled out all of the stops to help me, and publish the Patient Questionnaire results on our website in time.

I would really like their level of service to be recognised and cannot thank them both enough for their help and support last Thursday.

Many, many thanks"

- Tracy Willocks, Practice Manager, Riverside Medical Practice, Shrewsbury

"Thank you so much. You are all stars and really appreciated!!! Please pass my thanks onto your web designer as well!"

- Sue Brown, Senior Practice Manager, Queens Road Partnership, South East London

"I must say that the service that you have provided has been excellent."

- Amanda Taylor, Practice Manager, Henley Medical Centre, Henley-In-Arden

"The designers have done a fantastic job on the Practice Survey, so would you please pass on my thanks."

- Bev Chiddle, Practice Manager, The Hadleigh Practice, Dorset & Wimborne

"….as usual you've gone the extra mile and helped me out no end… many thanks! I want to make my appreciation clear to you and would be very happy if you would pass this email onto your managers so they know what a great service you give"

- Di Janus, Practice Manager, Park End Surgery, North West London

"You are fantastic !!!!!  Thank you so much."

- Julie Winterbottom, Business Manager, Westcliffe Medical Practice, Shipley

“Can I take this opportunity to say a very big thank you to your team for all the support I have received.”

- Yasmin Kapadia-Jones, Practice Manager, The Limes Medical Centre, Stourbridge

"I would like to thank Katy, Tanya and the rest of the team for their efforts regarding our practice website. It looks great, I hope the patients (and PCT) appreciate it."

- Shahin Saleh, Fernclough Surgery

“The assistance by the web team at OPG has been nothing short of outstanding – I am extremely grateful for your efforts and assistance to date.

Thank you again.”

- Martin Crawford, Practice Manager, Byfield Medical Centre

"Many thanks Katy, can't thank you enough for all your help over recent weeks with this process, its made it so much easier then I ever imagined.

Many thanks."

- Tracy Bridge, Practice Manager, The Chestnuts Surgery, Sittingbourne

“Dear Neighbourhood Direct,

You have recently produced a Practice Booklet and Appointment Cards for Hall Green Health. When this was discussed initially with your representative (Paul Twambley) we were asked to consider handing our website over to you also. At the time we agreed to wait until the booklets and appointment cards were up and running to reassure the Partners that everything was to our satisfaction.

We are very happy with what you have produced for us so far and would now be happy to proceed with the website issue

Could you come back to me to let me know what the next steps would be.”

- Chris Jenkins, Senior Practice Manager, Hall Green Health, Birmingham

"In the past few weeks the Practice has been working with your company to produce a Practice leaflet and website.

So far things are going very well - I am particularly impressed with Graham who is handling the advertising.

The partners and I had debated the issues surrounding advertising and the types of organisations which might then be associated with ours and were more than little nervous. Grahams business sense and practical approach has ensured that our fears were unfounded.

He is an asset to your company - I would have no hesitation in recommending him to other Practices."

- Tony Martin, Practice Business Manager, Hebden Bridge Group Practice, Hebden Bridge.

“We gave a recent visitor to our surgery one of our Practice Booklets. He said that in his travels throughout the U.K our booklet was the best he had seen – very professional and informative”.

- Allison Gurry, Practice Manager, All Saints House Surgery, Lightwater

“I have just received a rather nice comment from a visitor to the practice, who said that our practice booklet was 1st Class and one of the best he had seen in the area. (He is a volunteer driver and must visit a lot of surgeries)."

- Mrs Julie Burns, Practice Manager, The Callowland Surgery, Watford

“Your overall service was brilliant, especially with regard to the website. This is the 3rd year you have provided this service and it’s getting better all the time”.

- Mr Alan Cooper, Business Manager, Drs Zarycky, Atherton & Partners, Lytham St Annes

“Thanks for all your help and the wonderful service you give us”.

- Sarah Price, Practice Manager, Birchington Medical Centre

“We are very happy with the service Neighbourhood Direct provides us. All changes have been made to our satisfaction. I also asked if the format of our Appointment Cards could be changed, and this too was done to our satisfaction. We have also had positive feedback from other Practice Managers. The booklets are a great benefit to our patients – many thanks”.

- Meena Bodalia, Asst Manager, Endersby Road Medical Centre, Harrow

“I find your services excellent”.

- Margaret Holmes, Practice Manager, Kiveton Park Primary Care Centre, Sheffield

“You provide a very good end-to-end service – one of which I am happy to recommend”.

- Richard Bradshaw, Practice Manager, Victoria Surgery, Holyhead

“We have been very happy with your service – thank you”.

- Jacqueline Tucker, Practice Manager, Drs Bell-Syer, Bush & Partners, Acomb, York

“Thanks again for your wonderful service, the publications have arrived and we are all very pleased with them."

- Mary Quinn, Practice Manager, Rainhill Village Surgery, Prescot

“Many thanks for the Practice booklets which have arrived very promptly - we are delighted with them.”

- Nicola Cochrane, Practice Manager, Dr Cochrane, O'Keeffe & Partners, Greystones.